Returns & Exchanges
At Kamal Watch Co., we strive to ensure your complete satisfaction with every timepiece. If you are not entirely happy with your purchase, you may return or exchange your product within 7 days of delivery, provided it remains in its original, unworn condition with all security tags intact.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.
Quality Check Preparation
Ensure the watch is placed back in its original luxury packaging along with the warranty card, certificates, and any promotional gifts received.
Secure Pickup
Our logistics partner will schedule a secure pickup from your address; please ensure you receive a signed acknowledgment from the courier.
Refund Processing
Once our horologists verify the item's authenticity and condition, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing